Customer Licence Agreement

1. Getting Started

1.1 This Agreement: Thank you for choosing CPA Global’s proprietary Software to assist with your practice management strategy. Access to and use of the Software ordered by you and our Services (where applicable) with respect to the Software are governed by this Customer Licence Agreement (agreement). In this agreement, we or us means CPA Software Solutions (UK) Limited (company number 3376094). Unless the context otherwise requires, capitalised terms have the meaning defined in clause 11 of this agreement.

1.2 Acceptance: You acknowledge and agree that you have acquired a licence to access and use the Software subject to the terms and conditions of this agreement. Each User accessing the Software is deemed to accept the terms and conditions of this agreement (for and on behalf of you) as follows:

  1. with respect to use of the Software as an app on a smartphone or other mobile devices, by each User clicking the “I ACCEPT” button; or
  2. subject to clause 1.2(a), when we accept your order for the Software (the details of which may be set out in a proposal or an order form in a format reasonably required by us).

If you do not agree to all the terms and conditions of this agreement, please do not access and use the Software. For the avoidance of doubt no terms or conditions of yours, including any terms or conditions printed on or referred to in your offer to purchase or order form provided by you will be binding on us or have any legal effect unless expressly agreed to in writing by us.

1.3 Liaison Officer: You will need to appoint a liaison officer (Liaison Officer) as the primary contact for all matters in relation to the Software, our Services (where applicable) and all related matters. The Liaison Officer must have appropriate skills, experience and authority to enable him or her to satisfy his or her responsibilities under this agreement and be available for consultation with us at all reasonable times during Business Hours. You will promptly notify us if your Liaison Officer is being replaced.

1.4 System Requirements: You must ensure that all equipment, software and the computing environment used to access the Software comply with the System Requirements. You will be solely responsible for all computer functionality, operating system and network services in relation to your equipment.

2. Access to the Software

2.1 Licence: Upon our acceptance of your order for the Software (the details of which may be set out in an order form in a format reasonably required by us) and provided you are complying with your obligations under this agreement and have paid all Fees, we grant to you from the Commencement Date a limited, non-exclusive, non-transferable licence to access and use the Software, the data and contents made available by the Software and any Reports solely for your internal business purposes for the Term.

2.2 Usage Capacity: The licence granted under clause 2.1 is limited to access and use of the Software in accordance with the applicable Usage Capacity set out in the order for the Software(s) you have purchased (Licence Package). You must not download, copy, or access the data and contents made available by the Software to an extent that exceed the Usage Capacity for your Licence Package.

2.3 Monitoring your use: You agree that we will monitor your use of the Software to assess your compliance with clause 2.2. If you have exceeded your use and access of the Software by the Usage Capacity, we may, at our discretion:

  1. immediately suspend your access to the relevant Software for a period until a resolution is achieved to our reasonable satisfaction; and/or
  2. require you to pay the appropriate Licence Fee for the Usage Capacity for the remainder of the subscription and any future subscription periods.

2.4 Source Code: The Software is either web-based or may be made available as an app on a smartphone or other mobile devices. You acknowledge that none of its source code will be made available to you.

2.5 Hosting: Subject to the terms of this agreement, we or our contractor will host the Software and make it available for access at the Software Web Address, as applicable. We will use our best efforts to provide you with access to the Software with a service availability of 95% uptime. You should be aware and agree that access to and use of the Software may be temporarily suspended for scheduled or urgent server maintenance work. We will endeavour to give you at least 2 days’ notice for any scheduled maintenance sessions and where practicable notify you in relation to any urgent maintenance services. We will use reasonable endeavours to conduct the maintenance services outside Business Hours.

2.6 Client Data: You may, where applicable, enter Client Data into the Software. Your are solely responsible for the accuracy and completeness of all Client Data and all Reports you create using the Client Data. You are responsible for the backup of all Client Data and Reports. We take no responsibility for loss of Client Data and Reports relating to or arising from the use of the Software.

2.7 User Name and Password: To access the Software, you will need a unique user name and password. We will issue you one username and one password for the Software for each User. Please ensure the user names and the passwords are kept safely. You are entirely responsible for any misuse or abuse of any user names, passwords or other log in details by any person.

2.8 Your access and use: For the Filing Analytics Software, you agree that we collect data in relation to your organisation’s activity during your use of or access to the Software. Such data may be made available by us to another user of the Software. This may or may not include the identity of your organisation, depending on your Licence Package. For the avoidance of doubt, no personal information of individual users will be disclosed to another party.

2.9 Internal Supervision: You must supervise and control the use of the Software in accordance with this agreement and ensure all Users are made aware of and comply with the agreement. You must immediately notify us in writing of any actual or suspected unauthorised use or disclosure of any user names, passwords or other log in details in relation to the Software.

2.10 Restrictions on Use: You must not and you must ensure all Users gaining access to the Software do not, (even after the termination or expiry of this agreement):

  1. acquire, download, reproduce, or install the Software, in whole or in part, on any computer equipment or device other than in the course of use permitted under this agreement;
  2. use any process, software or tool to copy, extract, crawl or scrape the data and contents made available by the Software, or otherwise download or copy such data and contents in a manner that is excessive to the ordinary use by your business;
  3. sell, lease, license, sub-license, rent, loan, timeshare, encumber, distribute or otherwise transfer the Software or the data and contents made available by the Software, in whole or in part, to any other person;
  4. unless expressly agreed by us, use the Software or the data and contents made available by the Software, in whole or in part, to provide outsourcing or computer bureau services, or in any application or for any purpose requiring continuous or fail-safe operation for the avoidance of personal injury, death or illness of any person;
  5. decompile, disassemble, reverse engineer, attempt to derive the source code for, modify, adapt, translate or copy the Software, in whole or in part;
  6. provide, disclose, divulge, make available to, or permit use of the Software or the data and contents made available by the Software, in whole or in part, by any unauthorised third party;
  7. develop any software or create derivative works based upon the Software, the data and contents made available by the Software or our Confidential Information;
  8. disclose any file (other than Reports) or any part of the Software to any person who is not a User, or allow them to be used for any purpose;
  9. to the extent any username or password is issued for access to the Software, disclose any such user name or password to any person who is not a User, or allow them to be used for any purpose;
  10. remove, tamper with, seek to override or otherwise interfere with any security or technological protection measure forming part of the Software; or
  11. alter, remove, obliterate, or obscure from view any copyright, trade mark or confidentiality notice or legend appearing on or within the Software.

2.11 Updates: We may, at our discretion, release Updates for the Software from time to time at no additional charge. Use and access to all Updates are subject to this agreement.

3. Services

3.1 Support Services: We will provide you with the Support Services for the relevant Software. Such Support Services are included in the Licence Fee. Any services performed by us outside of the scope of the Support Services will be charged in accordance with our Additional Services Rates.

3.2 Additional Services: We may provide Additional Services as agreed between you and us at the Additional Services Rates from time to time. All performance of Additional Services, including delivery of outcomes and ownership of and rights to Intellectual Property with respect to the Additional Services are subject to this agreement, unless agreed between you and us in writing.

3.3 Requests for Services: All requests for Services must be made to us by your Liaison Officer. Services will be delivered to your Liaison Officer or other agreed persons.

3.4 Performance: All Services will be performed by us in accordance with this agreement and to a standard of care and diligence in accordance with accepted industry practice and all applicable laws and regulations. We may subcontract the supply (in whole or in part) of our Services.

3.5 Services Exclusions: Our obligations to perform our Services (unless agreed by us with respect to the performance of Additional Services) and other obligations under this agreement do not include the correction of errors, defects or problems caused by:

  1. your fault or negligence or the fault or negligence of any person acting on your behalf;
  2. improper or unauthorised use of the Software;
  3. any modifications or alterations of the Software other than by us;
  4. causes external to the Software such as, but not limited to, power failure, electric power surges or a Force Majeure event;
  5. your failure to comply with any reasonable guidelines, instructions, documentation or training provided by us;
  6. any fault, defect, omission or error in any data, software or equipment not supplied by us (including your equipment);
  7. any failure arising out of any network (including the internet) or communications; or
  8. use of the Software with any software or equipment not approved or recommended by us, or in a manner or for a purpose in breach of this agreement or not reasonably contemplated by this agreement.

3.6 Supply of Services to Third Parties: Except for our confidentiality obligations outlined in clause 7.2, nothing in this agreement restricts our right to provide access to any of the Software, consultancy, design, research and development or other services to any other persons.

4. Assumptions and Limitations

4.1 Acknowledgments on Assumptions: The Software, our Services, all Reports and other outputs generated by the Software or our Services are subject to some important assumptions and qualifications, as set out in this clause 4.

4.2 Software: You acknowledge and agree that any Reports and outputs generated by the Software and related Services are:

  1. only intended to provide high level information on the subject matter and must not be used as the sole or primary basis for making business or legal decisions (including on behalf of your clients);
  2. subject to the availability of data from our third party data sources and must not be treated as exhaustive;
  3. subject to the accuracy, form and nature of the data captured by the Software from public and other third party databases. The data and information captured by the Software or contained in the Reports have not been separately confirmed or verified by us;
  4. subject to any lag time for our third party data sources to capture relevant data. For example, some applications for registered intellectual property rights may not be captured for up to six months; and
  5. subject to important limitations assumptions and qualifications from our third party data sources and are therefore provided to you subject to such limitations, assumptions and qualifications.

4.3 No liability: To the extent permitted by law, we expressly exclude all liability (however arising and whether direct or indirect) to the extent it arises out of or in connection with the matters specified in this clause 4, including your use for such purposes or your reliance on such estimates or results.

5. Fees

5.1 Fees: We will invoice you for the Fees as follows:

  1. when you access and use a Software on a per use basis, the Licence Fee will be invoiced and payment collected at the time of order;
  2. when you purchase an annual or monthly subscription to access and use the Software, the annual or monthly Licence Fee will be invoiced on the Commencement Date and upon each annual or calendar month anniversary during the Term;
  3. the amount of Licence Fee with respect to a Software will depend on the Licence Package (for Filing Analytics and Citation Eagle); and
  4. our charges for any Additional Services will be invoiced monthly or, where agreed separately with you in writing, at the time of our agreement to provide the Additional Services, in the manner and at the time agreed.

5.2 Payments: Other than with respect to clause 5.1(a) and unless otherwise agreed by us, you agree to pay the full invoiced amount within 14 days of the date of the relevant invoice. All payments must be made in Australian currency using bank draft made payable to CPA Software Solutions (UK) Limited or direct deposit into our nominated bank account, or in such other currency or by such other payment method as indicated on the relevant invoice. We reserve the right to charge interest on any overdue payments or suspend access to the Software and the provision of our Services until all outstanding amounts are paid. Where applicable, we charge a small foreign exchange rate on top of the daily exchange rate when calculating fees in other currencies to the Australian currency.

5.3 Review: We may at our discretion increase the Fees but not during the initial twelve (12) months of the Term (unless otherwise agreed) and thereafter not more than once every twelve (12) months. If you do not agree to the increase in Fees, you may terminate this agreement by written notice.

5.4 Goods and Services Tax: All Fees are not refundable and are exclusive of any applicable GST or value added taxes or any other levies or charges that may be imposed by an authority of your jurisdiction (Taxes). Upon our request, you must pay or reimburse to us any amounts payable on account of Taxes levied upon or arising out of the supply of the Software or any Services by us to you.

6. Intellectual Property

6.1 Background Intellectual Property: You acknowledge that (as between you and us) all Intellectual Property in and to the Software, the data and contents made available by the Software (other than Client Data and subject to clause 6.3, the Reports) and all trade marks (registered and unregistered) used, acquired or developed by us in connection with the Software or Services (collectively, Background Intellectual Property) belong to us. Apart from the permitted use under this agreement, you acquire no right, title or interest in or to any of above by virtue of this agreement.

6.2 Client Data: As between you and us, you will retain all rights with respect to the data you insert into the Software (Client Data) and will be responsible for obtaining all necessary permissions, authorisations, licences and consents in relation to the provision to and use of all Client Data. You grant to us a non-exclusive, royalty-free licence (including the right to sub-license) to use, copy, modify and reproduce the Client Data for the purpose of performing this agreement. You agree that we may use the Client Data outside the scope of this agreement, provided that the Client Data is in a de-identified form.

6.3 Reports: If any Report is generated as a result of the use of the Software, the Report and all copyright in the Report, other than copyright that forms part of our Background Intellectual Property, will, subject to payment of the Licence Fee for the relevant Software by you under this agreement, become your property upon delivery. To the extent that any of our Background Intellectual Property is incorporated in the Report, you are granted the right to use such Background Intellectual Property in conjunction with the Report for your own business purposes or for such other purpose as is expressly agreed in writing by us.

6.4 Developed Intellectual Property: Subject to clauses 6.2 and 6.3, all other Intellectual Property created, conceived, developed or reduced to practice in the course of the performance of our Services (including any Additional Services) vests in and is assigned to us with effect from its creation.

6.5 No Challenge: To the extent permitted by law, you agree not to take any action, and not to assist any person to take any action that may jeopardise, limit, challenge or interfere with our ownership of or rights with respect to the Software or our Intellectual Property pursuant to the “Background Intellectual Property” or “Developed Intellectual Property” provisions under this clause 6.

6.6 Infringement: You agree to notify us immediately if you receive any claim that the use of Software infringes the rights of a third party. Without limiting any other provision of this agreement, if the Software infringes the Intellectual Property rights of any third party, we may at our discretion, modify or re-work the Software so that such infringement is removed; procure the right for you to continue enjoying the benefit of the Software in accordance with this agreement; or terminate this agreement upon immediate written notice to you (where we do so, this will be our sole liability to you to the extent permitted by law).

7. Privacy, Data Protection, Confidentiality and Use of Name

7.1 Privacy: You agree that we will collect, use, handle and disclose any personal information you provide or disclose to us (including personal information that you disclose to our agents or sub-contractors acting on our behalf) in accordance with our Privacy Policy.

7.2 Data Protection: The additional Data Protection provisions in Annex 1 shall apply to this agreement.

7.3 Confidentiality: Each of you and us must, in relation to the other party’s Confidential Information:

  1. keep the Confidential Information in strict confidence and not provide, disclose, divulge or make available to or permit use of any part of such Confidential Information by any other person (unless legally compelled to do so by any judicial or administrative body);
  2. only permit access to the Confidential Information to those employees and, in our case our sub-contractors or agents, who must have such information for the performance for their duties and ensure such employees, sub-contractors and agents comply with the confidentiality requirements set out in this agreement;
  3. use the Confidential Information only for the purpose set out in this agreement; and
  4. at the other party’s option, immediately cease use of, deliver to the other party or destroy all documents and other materials in any medium in its possession or under its control which contain or refer to any Confidential Information on the earlier of demand by the other party, expiry or termination of this agreement for any reason.

7.4 Use of Name: You agree that we, and our group companies may refer publicly to the fact that you are a user of the Software in any press release, advertising or other promotional material.

8. Limitation of Liability

8.1 Prescribed Terms: Nothing in this agreement excludes, restricts or modifies the application of any legislation which by law cannot be excluded, restricted or modified.

8.2 No Warranty: Subject to clause 8.1 and to the extent permitted by law, all representations, warranties, guarantees, terms and conditions which would otherwise be implied or imposed in this agreement in connection with the Software, our Services or otherwise relating to the performance of our obligations under this agreement, or any other goods or services supplied or to be supplied by us under this agreement, are excluded (including any warranty with regard to merchantability, durability, fitness for purpose, or non-infringement of third party rights). Without limiting the foregoing, we will have no obligation to make corrections, repairs or replacements for any goods or services supplied under this agreement where any error, failure or defect, results in whole or in part, from causes specified in our Services Exclusions under clause 3.5.

8.3 Exclusions: To the extent permitted by law, we do not warrant that the Software will be error free or that their access or use will be uninterrupted, will operate in combination with other software or any particular equipment or system, or will provide any function (other than as communicated by us to you in writing from time to time).

8.4 Limitation of Liability: Without limiting the generality of this clause 8:

  1. we will not be liable to you for any special, indirect or consequential loss or damage, any loss of profit or business opportunity, any business interruption or loss of business information arising out of or relating to this agreement, including claims arising out of the use, not being able to use or any delay in using the Software or Services, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise;
  2. to the extent permitted by law, our liability for any claim arising from a breach of any term or condition implied or imposed by statute which cannot by law be excluded is limited, at our option, to the repair or replacement of the goods, the cost of repairing or replacing the goods, the re-supply of those services or the payment of the cost of re-supplying those services; and
  3. our aggregate liability under or in relation to this agreement however arising, including under contract, tort (including negligence), under statute or otherwise, arising out of any act, omission or event or connected series of acts, omissions or events will not exceed the amount of Fees paid by you to us in the 12 months prior to us being notified of such act, omission or event, and for all acts, omissions and events whenever occurring will not exceed in aggregate the total amount of Fees paid by you to us under this agreement.

8.5 Indemnity: You indemnify and hold us and our respective officers, directors, employees and agents harmless for any loss, claim, damage, liability, action, settlement award, judgment, expense (including reasonable legal fees and costs and any other legal or other expenses incurred by any of them in investigating or defending any actions or threatened actions) of whatsoever kind or nature and howsoever arising that we might suffer as a result of a breach of this agreement or any unauthorised use of the Software by you.

9. Termination

9.1 Term: This agreement commences on the Commencement Date and continues until:

  1. where you order to access and use a Software on a per use basis, all relevant Reports have been provided to you; or
  2. where you purchase an annual or monthly subscription to access and use the Software, subject to clause 9.2, the expiry of twelve (12) months or the relevant calendar month (as applicable) from the Commencement Date,

unless it is terminated in accordance with its terms.

9.2 Renewal: Other than with respect to clause 9.1(a), this agreement is automatically renewed for subsequent terms of twelve (12) months or, where applicable, each calendar month upon the expiry of the initial term or a subsequent term, unless a party provides at least three (3) months’ written notice for an annual licence or 30 days’ written notice for a monthly licence prior to the expiry of the then current term.

9.3 Non-Payment: We reserve the right immediately to terminate the licence granted to you under clause 2.1, or suspend your use of the Software, by notice to you effective on receipt, if you fail to remit a payment of Licence Fees when due.

9.4 Termination for Breach: This agreement may be terminated by a party by immediate written notice if the other party is in breach (other than a trivial breach causing no material harm); and where the breach is capable of remedy, the party in breach fails to remedy the breach within 30 days of written notice from the other party.

9.5 Termination for Insolvency: We may terminate this agreement by immediate written notice to you if you are unable to pay your debts as they fall due, if you appoint an administrator, make or commence negotiations with a view to making, a general re-scheduling of your indebtedness, a general assignment, scheme of arrangement or composition with your creditors, or seek or are granted protection from your creditors, under any applicable legislation.

9.6 Consequences of Termination: On termination or expiry of this agreement for any reason, all licences granted under this agreement terminate and all Fees and other payments paid to us remain our property. You further agree to pay to us the following within 10 Business Days:

  1. all Fees accrued or due but unpaid including any Fees accrued for any use that exceeded your Usage Capacity as per your Licence Package; and
  2. any costs which have been incurred or for which we are committed in relation to this agreement,

up to and as at the date of termination or expiry.

9.7 Surviving clauses: Clauses 2.10 (Restrictions on Use), 4 (Assumptions and Limitations), 6 (Intellectual Property), 7 (Privacy, Confidentiality, and Use of Name), 8 (Limitation of Liability) and 9.6 (Consequences of Termination) survive termination or expiry of this agreement for any reason.

10. General

10.1 Entire Agreement: This agreement constitutes the entire agreement between you and us with respect to this subject matter and supersedes and replaces all prior agreements and understandings between you and us relating to that subject matter. No part of this agreement is to be construed to the disadvantage of a party because that party was responsible for its preparation.

10.2 Amendment: This agreement may only be modified by written agreement signed by both parties.

10.3 Assignment: You may not assign or transfer your rights or obligations under this agreement unless with our prior written consent (which may be granted or withheld at our sole discretion).

10.4 Contractors: The relationship of the parties under this agreement is one of independent contractors and not of employment, partnership, joint venture, trustee and beneficiary, or principal and agent.

10.5 Notices: All notices under this agreement must be in writing and sent by post at Head of Legal, CPA Software Solutions (UK) Limited, 55 King William Street, London EC4R 9AD United Kingdom with a duplicate emailed to

10.6 Severance: If any provision of this agreement is held invalid, unenforceable or illegal for any reason, this agreement shall remain otherwise in full force apart from such provision which shall be deemed deleted.

10.7 No Waiver: Any delay or failure by us in enforcing our rights under this agreement is not to be construed as a waiver of those rights.

10.8 Assurance: Within a reasonable time of request by a party, the other party must, at its own expense, do all things (including executing documents) reasonably necessary to give full effect to this agreement.

10.9 Force Majeure: If the performance of this agreement or any obligations under this agreement (except for the making of required payments) is prevented, restricted, or interfered with by reason of Force Majeure, the affected party, upon giving prompt notice to the other party, is excused from such performance to the extent of such prevention, restriction, or interference. The affected party must use its best efforts to avoid or remove the Force Majeure or to limit the impact of the event on its performance and must continue performance with the utmost dispatch when the Force Majeure is removed.

10.10 Governing Law: This agreement is governed by the laws of England and, the parties submit to the non-exclusive jurisdiction of the courts of England. Service of any legal process may be effected on a party by forwarding that legal process as if it were a notice given under this agreement.

11. Interpretation

11.1 Dictionary: In this agreement, unless the context otherwise requires, capitalised or highlighted terms have the following meanings:

Additional Services means services other than the Support Services and may include any services carried out by us or our agents at your request which is determined to have resulted, in whole or in part, from a cause set out in our Services Exclusions set out in clause 3.5 and any other services agreed between you and us to be provided under this agreement.

Additional Services Rates means the then current additional services rates notified by us to you from time to time.

Business Day means a day that is not a Saturday, Sunday or public holiday in New South Wales, Australia, or in the place where a party principally carries out its business, as applicable.

Business Hours mean 9:00am to 5:00pm on Business Days.

Citation Eagle means a software that provides data analysis of intellectual property databases in identified jurisdictions with respect to patent filing activity, including citations of registered patents and patent applications.

Client Data means all content, data and information provided by you and entered into the Software licensed under this agreement.

Commencement Date means the date on which your access to the Software is enabled.

Confidential Information means all know-how, technical and financial information, and any other commercially valuable or sensitive information in whatever form, including inventions (whether or not reduced to practice), trade secrets, methodologies, algorithms, formulae, graphs, drawings, samples, devices, models and any other materials or information of whatever description, which a party regards as confidential, proprietary or of a commercially sensitive nature. For the avoidance of doubt, our Confidential Information includes the terms of this agreement, the terms of any proposals submitted to you in relation to the provision of the Software and the Services and all information in or relating to the Software.

The following are exceptions to such information:

  1. information which is lawfully in the public domain prior to its disclosure to the recipient party by the other party;
  2. information which enters the public domain other than as a result of an unauthorised disclosure;
  3. information which is or becomes lawfully available to the recipient party from a third party who has the lawful power to disclose such information to the recipient party on a non-confidential basis (as shown by contemporaneous written records); and
  4. information which is rightfully known by the recipient party (as shown by contemporaneous written record) prior to the date of disclosure.

Fees means any fees payable by you under this agreement, which includes the Licence Fee and any fees for the Additional Services.

Filing Analytics means a software that provides data analysis of intellectual property databases in identified jurisdictions with respect to patent activity undertaken by intellectual property professionals.

Force Majeure means an act of God, fire, lightning, explosions, flood, subsidence, terrorist act, insurrection or civil disorder or military operations, communications infrastructure failure, government or quasi-government restraint, expropriation, prohibition, intervention, direction or embargo, inability or delay in obtaining governmental or quasi-governmental approvals, consents, permits, licences or authorities, strikes, lock-outs or other industrial disputes of any kind and, any other cause whether similar or not to the foregoing, outside of the affected party’s control.

GST means GST as defined in A New Tax System (Goods and Services Tax) Act 1999 (Cth) as amended from time to time or any replacement or other relevant legislation and regulations.

Intellectual Property means statutory and other proprietary rights in respect of copyright and neighbouring rights, future copyright, all rights in relation to inventions, patents, plant varieties, registered and unregistered trade marks, registered and unregistered designs, circuit layouts and rights to require information be kept confidential, but does not include moral rights that are not transferable.

Licence Fees means, with respect to the relevant Software, the fees payable for accessing and using the Software for the Term.

Licence Package means, with respect to Filing Analytics and Citation Eagle, a package offered by us which consists of a licence to use and access to the Software:

  1. up to the Usage Capacity; and
  2. with features specified in your subscribed level of Licence Package, including On Demand, Standard, or Premium package,

for a specified amount of Licence Fee.

Privacy Policy means our Privacy Policy, relating to the privacy of customer data available at our Trust Centre at or such other website address as may be notified and with such contents as may be amended from time to time by us at our sole discretion.

Report means any output or report generated through use of the Software.

Services means the Support Services and the Additional Services, or any of them.

Software means the relevant software or applications, whether web based or otherwise, licensed to you under this agreement, as applicable, including:

  1. Filing Analytics; or
  2. Citation Eagle,

and including any Updates or documentation for such Software made available to you by us under this agreement.

Software Web Address means, with respect to each Software below, the following web address and as amended and notified by us to you from time to time:

  1. for Filing Analytics,; and
  2. for Citation Eagle,

Support Services means, unless otherwise agreed between you and us, support services provided in the form of a “help desk” with a contact point to be reached by email in relation to the Software during Business Hours during the term of the relevant licence to the Software.

System Requirements means the minimum requirements for computers, handheld devices, software, bandwidth and integrations for accessing the Software specified by us from time to time.

Term means the term of this agreement commencing on the Commencement Date and expiring or terminated in accordance with clause 9.

Updates means any modifications, enhancements, improvements, or revisions to the Software, including updates to improve their performance or correct errors, to comply with changes to industry guidelines or technological enhancements, but does not include new versions of the Software which have altered functional characteristics.

Usage Capacity means, in relation to Filing Analytics and Citation Eagle, the limitation placed on the extent of use and access of such Software by you prescribed by us in accordance with the relevant Licence Package, the determination of such Usage Capacity will depend on:

  1. the size of your organisation including the number of patent attorneys (or users) at your organisation;
  2. the number of patents under management at your organisation; and
  3. the daily or weekly average of ordinary use for an organisation with similar size and patent portfolio.

User means each person, including employees, consultants and agents, who is permitted to access or use the Software by you and accesses or uses the Software under the authority or control of you.

11.2 Interpretation Principles: In this agreement, unless the contrary intention appears:

  1. the singular includes the plural and vice versa;
  2. a person includes a corporation, unincorporated association, partnership, joint venture or public, statutory or governmental association or agency;
  3. a statute or regulation includes an amendment, replacement or re-enactment of that statute or regulation;
  4. 'including' and similar words are not words of limitation;
  5. a reference to currency is to Australian currency; and
  6. headings are for convenience only and do not form part of this agreement or affect its interpretation.



1.1 In this Annex the following terms shall have the following meanings:

Applicable Data Protection Laws means all national, international and local laws, regulations and rules by any government, agency or authority relating to data protection and privacy which are applicable to CPA Global or the Customer, including but not limited to The General Data Protection Regulation (Regulation (EU) 2016/679), (GDPR);

Data Subject means a natural person, who can be identified, directly or indirectly, in particular by reference to an identifier;

Personal Data means any information relating to a Data Subject such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Sub processor means any processor engaged by CPA Global (or by any of our other sub processors) who agrees to receive from us (or from any of our other sub processors) personal data exclusively intended for processing activities to be carried out on behalf of you;

1.2 If we process any Personal Data on your behalf when performing our obligations under the agreement, you agree that the intention is that you shall be the data controller and we shall be a data processor for the purposes of the Applicable Data Protection Laws. For the avoidance of doubt, you agree that we also process Personal Data for certain internal purposes, such as risk management and quality reviews, internal financial accounting, information technology and other administrative support services. Where we are processing Personal Data for our own internal purposes, we are acting as a data controller, and not a data processor.

1.3 The subject-matter, duration and the nature and purpose of the processing are set out within this agreement and any applicable order. The type of personal data we shall process shall be low risk, (being not of a special category) Personal Data relating to Data Subjects that is required to fulfil the Services set out within this agreement.

1.4 Where we are acting as your data processor;

1.5 If we can demonstrate compliance with the obligations set out in this Annex 1 by adhering to an approved code of conduct, by obtaining an approved certification or by providing you with an audit report issued by an independent third party auditor (provided that you comply with appropriate confidentiality obligations as set out in this agreement and shall not use such audit report for any other purpose), you agree that you will not conduct an audit under this Annex 1.

Excluding fines levied by a data protection authority pursuant to the Applicable Data Protection Laws, you shall indemnify us against any claim made, or proceedings taken, against us acting wholly upon your instructions, claiming or alleging that our processing of any Personal Data as data processor for you infringes a data subject’s rights under any Applicable Data Law

Customer Licence Agreement ends here

Practice Insight Privacy Policy

1. Overview

This Privacy Policy contains the following sections:

  1. Overview
  2. Application of this Privacy Policy
  3. Compliance with legal obligations
  4. Obtaining a copy of this Privacy Policy
  5. What is Personal Information?
  6. From whom do we collect Personal Information?
  7. What kind of Personal Information do we collect and hold?
  8. Sensitive Information
  9. Collection of Personal Information from Employees and Contractors
  10. Collection of your Personal Information
  11. Providing third party Personal Information to us
  12. Remaining anonymous
  13. Social Media and public sources
  14. Information about users of our websites
  15. Cookies
  16. Why we collect Personal Information
  17. How we use your Personal Information
  18. Marketing and Consent
  19. Disclosure and use of your Personal Information within the IPH Group
  20. Disclosure and use of your Personal Information to and by third parties
  21. Other permitted disclosures
  22. Cross-border disclosure of your Personal Information
  23. Security
  24. Third party websites
  25. Personal Information that is no longer required
  26. Accessing, updating or correcting your information
  27. Responding to your request and when we may not be able to meet your request
  28. European Union General Data Protection Regulation
  29. Contact Details
  30. Complaints
  31. Changes to this Privacy Policy

2. Application of this Privacy Policy

IPH Limited (ABN 49 169 015 838) is the holding company for a number of intellectual property professional services firms operating under different brands (each an “IPH Service Firm”) and certain adjacent businesses. Certain IPH Service Firms also offer their services in some countries in collaboration with and with assistance by allied professional services firms with which they have exclusive contractual arrangements (each an “Alliance Firm”). The entities comprising the IPH Service Firms, Alliance Firms and the IPH adjacent businesses are in this Policy referred to together as members of the “IPH Group”.

Practice Insight Pty Ltd and its related bodies corporate (as those terms are defined in Corporations Act 2001 (Cth)) are members of the IPH Group.

This Privacy Policy applies to Practice Insight Pty Ltd, its related bodies corporate and all IPH Group members (collectively “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, manage and disclose Personal Information, and how you can contact us if you have queries about our management of your Personal Information.

The Privacy Policy applies to all Personal Information submitted to or collected by us. By engaging us to provide professional services or submitting Personal Information to us, you accept the terms of this Privacy Policy, and consent to our use, collection, disclosure and retention of Personal Information as described in this Privacy Policy.

If you do not agree to any provisions in this Privacy Policy, you should not disclose any Personal Information to us.

3. Compliance with legal obligations

We respect the privacy of all individuals who provide Personal Information to us. We operate in multiple jurisdictions, currently including Australia, New Zealand, Singapore, Germany, Malaysia, Indonesia, Thailand, Hong Kong and China. The IPH Group members operating in those jurisdictions are bound by the respective privacy and personal data protection legislation in those jurisdictions. For such IPH Group members, where a requirement of any applicable legislation in the relevant country is inconsistent with this Privacy Policy, that legislative requirement will apply.

Any IPH Group member operating in a country is bound to comply with applicable privacy legislation in that country. In Australia this includes the Australian Privacy Principles and the Australian Privacy Act 1988 (Cth) relating to Personal Information and in New Zealand, the New Zealand Privacy Act 1993 and the information privacy principles set out in that Act. To the extent any EU Personal Data (defined in section 28) is collected, received, managed or processed by a IPH Group member, such IPH Group member will comply with the Europe Union General Data Protection Regulation 2016/279 (the “GDPR”) in accordance with section 28 of this Privacy Policy.

We have appointed a Privacy Officer to oversee the management of Personal Information in accordance with this Privacy Policy.

4. Obtaining a copy of this Privacy Policy

You are welcome to print or download this Privacy Policy at any time. If you would like a hard copy of this Privacy Policy, or if you would like us to email or mail you a copy of this Privacy Policy you can contact us and request a copy.

5. What is Personal Information?

“Personal Information” is information or an opinion, whether true or not, and whether recorded in a material form or not, about an individual, or about an individual who is reasonably identifiable.

6. From whom do we collect Personal Information?

In the course of operating our business we may collect Personal Information from:

7. What kind of Personal Information do we collect and hold?

In the course of our relationship with you, we are likely to collect a wide range of Personal Information about you. The type of Personal Information that we may collect will depend on our relationship with you, and the circumstances of collection. In general, the Personal Information we collect about you may include (but is not limited to):

In the course of offering or providing services to you, we may also collect copies of identification documents for example driver’s licences, birth certificates and /or passports you have provided to us.

8. Sensitive Information

In respect of website users, suppliers, business associates, clients and potential clients, we do not generally collect “sensitive information” (such as information about ethnic origin, religious or political views, health information, tax file numbers etc.).

We only collect sensitive information reasonably necessary for one or more of the uses specified in sections 9 and 17 of this Privacy Policy if:

9. Collection of Personal Information from Employees and Contractors

In respect of current and potential employees, contractors and work experience persons we may collect additional personal information including, but not limited to, personal resumes, third party references, bank details, superannuation details, tax file numbers, certain health information, emergency contact details and other employee or contractor records. We may also conduct criminal checks on individuals who commence employment or have a contracting arrangement with us. The results of such checks are held on our employee or contractor files for the duration of the employment, engagement or service, and after such relationship ceases, as needed.

10. Collection of your Personal Information

How we collect Personal Information will largely depend upon whose information we are collecting. We collect Personal Information directly from the individual concerned whenever reasonably practicable. We may also collect Personal Information about you from a variety of other independent sources, including from publicly available sources, recruitment agencies, contractors and business partners. Where information is not obtained directly from the individual concerned, we obtain Personal Information in accordance with legal requirements. We may collect your Personal Information in a range of circumstances including, without limitation, when you deal with us in the following manner:

11. Providing third party Personal Information to us

If, at any time, you provide us with Personal Information or other information about someone other than yourself, you warrant to us that you have that person’s consent, including where applicable any necessary consent under section 22 of this Privacy Policy, to provide such information for the purpose specified and for us to treat such information in accordance with this Privacy Policy.

12. Remaining anonymous

You have the option of remaining anonymous when dealing with us in relation to a particular matter, or not disclosing Personal Information to us. However, this may mean that we will not be able to provide our services or respond to you in light of the nature of our business.

13. Social Media and public sources

There may also be occasions when we collect Personal Information (to the extent it is available) from publicly available sources, including newspapers and social media platforms such as LinkedIn, Facebook and Twitter. Sometimes, we may provide content and services on a range of platforms (including social media networks) with interactive features to which you may contribute. If you post your Personal Information in publicly accessible places or social media platforms, your Personal Information will become publicly available (subject to, where applicable, any privacy settings you have in place in social media platforms). We will not be responsible for the protection of Personal Information you choose to publish this way.

14. Information about users of our websites

Our Internet Service Providers record certain statistical information about users of our websites. This information is reviewed by us for statistical purposes and is not disclosed to third parties. We do not identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant or other such power to inspect the internet service provider’s server logs.

15. Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on our websites to identify repeat viewers and make it easier for you to navigate our site. If you reject cookies, you may still use our site, but your ability to use some features of our site may be limited.

16. Why we collect Personal Information

The primary purpose for which we collect Personal Information about you is to establish your identity and to provide you with products and services you have requested. We also collect information about you for the purposes outlined below in section 17 of this Privacy Policy.

We may state a more specific purpose at the point we collect your information. If you do not provide us with the information that we request, we may not be able to provide you with our products or services.

In certain circumstances we may need to collect personal and sensitive information in order to comply with our legal obligations, such as anti-money laundering and counter-terrorism financing laws, for example, in Australia under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and in New Zealand the Financing of Terrorism Act 2009. If you do not provide us with the information we request, we will not be able to provide you with our products or services.

17. How we use your Personal Information

Our uses of Personal Information include but are not limited to:

We may also use your Personal Information for purposes required or authorised by applicable laws or regulations, such as to prevent or investigate alleged crime or fraud.

18. Marketing and Consent

By supplying us with your Personal Information, you give us permission to use your Personal Information and to disclose your Personal Information to members of the IPH Group and organisations that carry out functions (including marketing functions) on our behalf, or assist us to deliver our services, such as our business associates, contractors, agents or service providers, so that we can assess your likely needs, and contact you from time to time.

We may contact you to inform you about laws and developments in the field of intellectual property and other products, services, events and resources we think would be of particular interest to you. The permission you provide to us is not limited in time. You can however elect to opt out of receiving correspondence and other marketing materials from us by:

If you contact us and opt out of receiving further communications from us we will take steps to ensure you do not receive any such further information from us in future. Recipients of our newsletters and other correspondence may notify us at any time should they wish to discontinue receipt of emails and other communications from us.

19. Disclosure and use of your Personal Information within the IPH Group

Personal Information is disclosed and used by us to enable us to provide services to you and for the other purposes identified above.

The Personal Information that we hold is generally kept confidential. However, we may receive and disclose Personal Information from or to other members of the IPH Group in accordance with this Privacy Policy, including entities located in various jurisdictions, including in Australia, New Zealand, Singapore, Germany, Malaysia, Indonesia, Thailand, Hong Kong and China.

All disclosure of information by us is subject to compliance with all legal requirements including but not limited to, for Australia and New Zealand, the Code of Conduct for Patent and Trade Marks Attorneys 2018 issued by the Trans Tasman Intellectual Property Advisory Board, other applicable legislation governing the conduct of our attorneys and professionals in other jurisdictions in which we conduct our businesses, and other IPH Limited group information sharing and conflicts of interest policies.

For the avoidance of doubt, whilst we may receive and disclose Personal Information from or to other members of the IPH Group, each IPH Service Firm (and where applicable its related Alliance Firm) maintains separate case management systems and no case related information is shared with another IPH Service Firm, except where such IPH Service Firm is formally engaged to provide professional IP services for the client, including as a foreign associate.

20. Disclosure and use of your Personal Information to and by third parties

We may also be required to disclose Personal Information to certain third parties that may include:

We may disclose your Personal Information to organisations that carry out functions on our behalf, or assist us to deliver our services, such as our business associates, contractors, agents or service providers and, as noted elsewhere in this Privacy Policy, our Alliance Firms. These third parties may change from time to time. Some examples include technology and internet service providers, data storage providers, digital mail providers who send communications on our behalf and their implementation partners. We may also use graphic designers, printers and posting services to assist us with design, printing and distribution of communications. Where it is necessary for Personal Information to be provided to a third party in connection with the provision of a service to us, we will take reasonable steps within our power to prevent the unauthorised use or unauthorised disclosure of the Personal Information.

We do not disclose Personal Information to third parties for the purpose of third party direct marketing.

We disclose Personal Information to third parties (such as agents and associates in foreign countries) when we are instructed to do so by our clients in relation to their matters in order to provide our services, or as may be required by law. You agree that, subject to any additional obligations under applicable laws, third parties who receive Personal Information from us may use and disclose the Personal Information subject to their respective privacy policies and laws applicable to them.

From time to time, we may provide third parties with information in the form of statistical representations about our users collectively and for the purpose of statistical analysis. Where we provide such information to third parties for this limited statistical purpose, we will not provide information in such a way that your identity may be obtained. To the extent this information does not constitute Personal Information (as defined in the Privacy Act 1988 (Cth) or is otherwise not governed by applicable privacy legislation in the relevant jurisdiction) the Australian Privacy Principles or other applicable privacy legislation, and this Privacy Policy, will not apply.

21. Other permitted disclosures

We may also release your Personal Information under the following circumstances:

22. Cross-border disclosure of your Personal Information

We may disclose your Personal Information off-shore for various reasons, such as for the purposes of:

The type of foreign entities to which we may disclosure your Personal Information include:

You agree and acknowledge that the overseas recipients will be subject to the privacy law of their local jurisdiction. The overseas privacy laws are likely to be different to (if we are located within Australia) the Privacy Act 1988 (Cth) and the Australian Privacy Principles, (if we are located within New Zealand) the Privacy Act 1993 and information privacy principles, or other applicable personal data protection legislation in the jurisdiction in which we operate, and you may not be able to seek redress in the overseas jurisdiction in relation to breaches of your privacy.

You acknowledge and agree to such international data and information transfers with respect to Personal Information of the nature described in this section 22.

For our Australian businesses, clause 8.1 of the Australian Privacy Principles contained in Schedule 1 of the Privacy Act 1988 (Cth) provides that if we disclose Personal Information about an individual to an overseas recipient, then we must take such steps as are reasonable in the circumstances to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to such information. An exception to this is if we obtain your consent. We intend to rely on this exception in the following way. Unless you notify us in writing to the contrary, you will be taken to have consented to the disclosure by us of Personal Information to overseas recipients on the basis that:

Similar provisions may exist under other personal information protection legislation in jurisdictions other than Australia in which members of the IPH Group are located. If such provisions are applicable to a member of the IPH Group holding your personal information, you acknowledge and consent to such cross-border disclosure on the basis outlined above (substituting references to the standards and remedies available under the applicable personal information protection legislation in the relevant entities’ jurisdiction).

23. Security

We store Personal Information in a variety of formats including on databases, in hard copy files and on personal devices, including laptop computers. Personal Information is retained in secure hard copy and electronic files. Personal Information in files that have been closed and archived may be stored in our offsite storage facility. We take reasonable steps to ensure that any third parties who handle files maintained in offsite facilities (including online data storage facilities) act consistently with this Privacy Policy.

We make every effort to ensure Personal Information is kept secure and take reasonable steps to protect it from misuse, loss, interference, unauthorised access, modification or disclosure. Some of the measures implemented by us to secure Personal Information include using firewalls, standard software protection programs, password access protections and secure servers.

We regularly review these arrangements to ensure we are taking reasonable and technically feasible steps available at the time to protect your Personal Information.

However, since no system is 100% secure or error-free, we cannot guarantee that your Personal Information is totally protected, for example, from hackers, interference or misappropriation. You acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your Personal Information where the security of information is not within our control.

If you suspect any misuse or loss of, or unauthorised access to, your Personal Information, please contact us immediately using the contact details set out in section 29.

In the event of a data breach involving a loss of, unauthorised access to or misuse of your Personal Information, we will report such breach to you and any relevant authority as required by law.

24. Third party websites

Our website may contain links to other websites. You acknowledge that we are not responsible for the privacy or security practices of any third party (including third parties to whom we are permitted to disclose your Personal Information in accordance with this Privacy Policy or any applicable laws). The collection and use of your information by such third party/ies may be subject to separate privacy and security policies.

25. Personal Information that is no longer required

We take reasonable steps to destroy, erase or permanently de-identify Personal Information as soon as practicable if it is no longer required by us (including being required for record keeping or legal purposes).

If you wish to request that your Personal Information be destroyed or erased, please refer to section 27.

26. Accessing, updating or correcting your information

We use reasonable endeavours to ensure that the Personal Information we collect, use or disclose is accurate, complete and up-to-date. We request that you keep the information we hold about you as current as possible by advising us of any changes or inaccuracies to your Personal Information in the manner outlined below so that we may continue to improve our service to you.

Individuals are able to request access to their Personal Information or make a request that Personal Information be corrected and/or updated. Unless we are required or permitted by law to refuse to do so, we will, on request, provide you with details of the Personal Information we have collected about you or update, correct and amend your Personal Information in accordance with your request. Where we are also required by applicable law to provide further information about the use or disclosure of your Personal Information we will do so upon your request.

To obtain details of this information, or if you wish us to update or correct your Personal Information, please refer to section 27.

27. Responding to your request and when we may not be able to meet your request

If you would like to update or correct your Personal Information, seek access to Personal Information we hold about you, or make any other requests with respect to your Personal Information in accordance with this Privacy Policy, please contact us using the contact details set out in section 29 of this Privacy Policy.

You can also contact us if you have any questions or complaints about, or if you wish to restrict or object to how we collect, use, disclose, manage or store your Personal Information. Where we are required by applicable law to provide further information about, or change the manner with respect to our use or disclosure of your Personal Information we will use reasonable endeavours to do so.

We will respond to your request, where required by law, within one (1) calendar month from the date your request is received. We will inform you if this timeframe is not achievable and extend this timeframe as permitted by applicable law.

We may charge a fee to cover the costs of meeting your request if your request is unfounded or excessive.

If we do not agree to provide you with access to, or to amend or erase, your Personal Information as requested or otherwise meet your requests, we will notify you accordingly. Where appropriate, we will provide you with the reason(s) for our decision and the mechanisms available to complain about the refusal. If the rejection relates to a request to change your Personal Information you may make a statement about the requested change and we will attach this to your record.

In some circumstances, and subject always to legal obligations to the contrary, we may not be in a position to grant access to your Personal Information or otherwise meet your requests with respect to your Personal Information, such circumstances include when:

28. European Union General Data Protection Regulation

This section only applies to the collection and processing of “EU Personal Data”. “EU Personal Data” means any Personal Information of an individual who is located in the European Union (“EU”) (whether the individual is a citizen of an EU country or otherwise). This section will apply to you and the processing of your EU Personal Data if you are located in an EU country. This section does not apply with respect to your Personal Information if you are located outside of the EU countries, even though you may be a citizen of an EU country.

For the purposes of this section 28, the term “process” has the meaning given to it under the GDPR and may include any operation or a series of operations performed on EU Personal Data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

EU Personal Data that is collected by us may have been sourced directly from you, a third party (e.g. our European associates) or implied from your use of our services.

We process EU Personal Data in accordance with this section 28 and our Privacy Policy. To the extent of any inconsistencies between other sections of our Privacy Policy and this section 28 in relation to the processing of EU Personal Data, this section 28 prevails.

GDPR Principles

Any EU Personal Data will be:

Lawful bases for processing

We will only collect and process EU Personal Data where we have lawful bases. This may include where:

Where we rely on your consent to process personal data, you have the right to withdraw, restrict or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and process EU Personal Data, please refer to section 27 of this Privacy Policy.

We do not use automatic decision making, such as profiling, to make a decision that may produce a legal effect concerning a data subject of EU Personal Data.

Rights of EU Personal Data subjects

In addition to other rights you may have as set out in this Privacy Policy, you may exercise the data protection rights set out below in relation to your EU Personal Data:

Our responsibilities as a “data controller” and “data processor”

We may act as the “data controller”, the “data processor” or in some instances both the data collector and data processor simultaneously in relation to EU Personal Data.

We will be a data controller where we determine the purposes and means of the processing of EU Personal Data alone or jointly with others. To the extent we are a data controller with respect to EU Personal Data, we:

If a third party discloses EU Personal Data to us for a specific purpose, we will be acting as a data processor in processing the EU Personal Data for that purpose. Where we act as a data processor, we will:

Disclosure to third parties

If we are required to disclose your EU Personal Data to third parties, including data processors or sub-processors, we will notify the third party that it has an obligation to handle any EU Personal Data in accordance with the GDPR.

In the event we are responsible for a transfer of EU Personal Data outside of the EU, such transfer will be for the necessary and lawful performance of our services, including the establishment, exercise or defence of an IP or legal right.

Express consent to transfer:

Further to section 22 above, by providing us with your EU Personal Data, you are consenting to the disclosure of your EU Personal Data to third parties outside of the EU. You also acknowledge that we are not required to ensure that those third parties comply with its obligation under the GDPR.

If you have any questions, comments or complaints about our handling of your EU Personal Data, or wish to contact us regarding your EU Personal Data, please use the contact details set out below at section 29. Your requests will be handled in accordance with section 27 of this Privacy Policy.

29. Contact Details

Our contact details are set out below:


30. Complaints

If you have a problem or complaint, please let us know. We will respond to a complaint as soon as possible, but within 10 working days to let you know who is responsible for managing your complaint. We will also try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long it will take to resolve the complaint. If you believe that we have not adequately dealt with your complaint, you may complain to, where we are located in Australia, the Australian Information Commissioner ( or, where we are located in New Zealand, the New Zealand Privacy Commissioner (, or refer to your local privacy authority.

31. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes to this Privacy Policy will be published by posting an updated Privacy Policy on our website and are effective upon posting. Your continued use of our website, provision of instructions or information or receipt of our information or services, will signify your consent to be bound by this Privacy Policy.

This Privacy Policy was last updated on 24 May 2018.

Practice Insight Privacy Policy ends here

Website Terms of Use

These Website Terms of Use (“Terms”) govern your access to and use of the Filing Analytics websites (the “Websites”) and incorporates our Cookies Policy. Your access to and use of the Websites is conditioned on your acceptance of and compliance with these Terms. By accessing or using the Websites you agree to be bound by these Terms.

Reproduction of the Website

Permission is granted to make electronic copies and to print in hard copy, portions of the Websites for the sole purpose of researching or using the services of Filing Analytics. The status of Filing Analytics, or that of any identified contributors, as the author(s) of the materials on the Websites should always be acknowledged. Any other use of materials on the Websites without the prior written permission of CPA Global is strictly prohibited; this includes but is not limited to modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any materials available on or through the Websites for commercial or public purposes.

Our Rights

All right, title, and interest in and to the Websites (excluding information provided by users) are and will remain the exclusive property of CPA Global and its licensors. The Websites are protected by copyright, trademark, and other laws of both Australia and foreign countries. Nothing in the Terms gives you a right to use the Filing Analytics name or any of the CPA Global patents, trademarks, logos, domain names, and other distinctive brand features.

You agree to indemnify and hold harmless CPA Global and our co-operation partners against all claims, liabilities, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach by you of the Terms or any other liabilities arising out of your use of the Websites, or the use by any other person accessing the Websites using your computer equipment or internet access account or your infringement of the intellectual property rights or other proprietary rights of any third party. We reserve the right to restrict or prevent your access to the Websites or our services at our sole discretion.

Restrictions on Use of the Websites

You undertake and agree with CPA Global that you shall at all times use all reasonable endeavours to observe these Terms, and in particular shall not (and shall not permit any employee, sub-contractor or agent to) (i) use the Websites for any illegal purpose, and you agree to use it in accordance with relevant laws in any applicable jurisdiction (including, without limitation, your local law); (ii) upload or transmit through the Websites any computer viruses, macro viruses, Trojan horses, worms, or anything designed to interfere with or disrupt the normal operating procedures of a computer; (iii) upload or transmit through this website any material which is defamatory, offensive or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; (iv) use the Websites in a way that may cause the Websites to be interrupted, damaged or rendered less efficient, or may impair the effectiveness or functionality of the Websites; (v) use the Websites in any manner which violates or infringes the rights or any person, firm or company (including but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy); or (vi) interfere with or diminish (whether by act or omission) CPA Global’s right, title and interest (or that of our licensors) in the Websites and the products and services available on it.

You may not do any of the following while accessing or using the Websites: (i) access, tamper with, or use non-public areas of the Websites, CPA Global’s computer systems, or the technical delivery systems of CPA Global’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Websites by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by CPA Global (and only pursuant to the Terms), unless you have been specifically allowed to do so in a separate agreement with CPA Global; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Websites to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Websites, or by acting in such a manner as to interfere with or create an undue burden on the Websites.


The Websites may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (i) the availability or accuracy of such third party websites or resources; or (ii) the content, products, or services on or available from such third party websites or resources. Links to such websites or resources do not imply any endorsement by CPA Global of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Force Majeure

The Company shall not be liable for any claims for non-fulfilment should actual performance of the Websites or any parts be delayed in consequence of unforeseen events such as strikes, unforeseen breakdown of computer systems (save where caused by improper maintenance or operation by untrained personnel), suspension of electricity or other relevant power supply, riots, war, robbery, civil commotion, adverse non foreseeable weather conditions, disaster caused by fire and/or water, or action of government.

Limitation of Liability

To the maximum extent permitted by applicable law, CPA Global and its subsidiaries, affiliates, officers, employees, agents, partners, associates and licensors will not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Websites except in the case of gross negligence or fraud on the part of CPA Global; (ii) any content obtained from the Websites; and (iii) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not Practice Insight has been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.


Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Waiver and Severability

The failure of CPA Global to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.


All information contained within the Websites is provided for general information purposes only and on the understanding that none of the content constitutes legal or other professional advice. The application and impact of laws can vary widely depending on the specific facts involved.

CPA Global has made every attempt to ensure that all information contained within the Websites and included in its services has been obtained from reliable sources, but all such information is provided “as is”, with no guarantee of completeness or accuracy. Practice Insight provides no warranty of any kind, express or implied, as regards the information herein, and disclaims all liability and responsibility for any loss that may arise from reliance on information contained within the Websites. In the case of a specific problem or query, professional advice should be sought.

Website Terms of Use ends here

Please refer to our Cookie Policy for further information –

Cookies Policy ends here

Filing Analytics and Citation Eagle products are owned by CPA Software Solutions (UK) Ltd or its affiliate, and are sold by Practice Insight Pty Ltd on behalf of CPA Software Solutions (UK) Ltd.

CPA Software Solutions (UK) Limited
Registered in England, no 3376094. VAT no 722963034.
Registered office: 55 King William Street, London. EC4R 9AD United Kingdom

Legal Disclosure ends here